FAQs
About Symmetry
Learn more about Symmetry Lending by clicking here.
Symmetry partners with mortgage brokers/bankers, providing attractive products that expand their offering to their customers. Symmetry’s customer is the broker/banker, and Symmetry respects the valuable relationship that exists between the borrower and his/her mortgage broker or banker.
Symmetry operates in partnership with multiple credit unions and banks, providing the best stability and reliability as a partner to our broker/banker customers. As part of Symmetry’s fulfillment process, loans are facilitated on behalf of one of Symmetry’s lending partners.
No. All Symmetry HELOCs are serviced by Cenlar on Symmetry’s behalf. For questions related to HELOC payments and other customer service inquiries, have your clients contact Cenlar directly one of the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Symmetry does not solicit the broker’s/banker’s customers for refinance opportunities. Symmetry recommends that all borrowers contact their mortgage broker/banker for future mortgage financing needs.
About loan servicing, making payments...
All HELOCs are serviced by Cenlar on Symmetry’s behalf. Please contact Cenlar for monthly statements, payment processing, account advances, loan payoffs, and any other loan servicing needs. Borrowers can contact Cenlar one of the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Cenlar performs all loan servicing duties on Symmetry’s behalf. Any questions related to monthly statements, payment processing, account advances, loan payoffs, or any other loan servicing needs should be directed to Cenlar. Borrowers can contact Cenlar one of the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Any questions related to monthly statements, payment processing, account advances, loan payoffs, or any other HELOC servicing needs should be directed to Cenlar. Cenlar can be contacted in the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
If your clients are unable to resolve the issue with Cenlar in a reasonable timeframe, they should contact Symmetry for assistance:
Customer Service Number: 678-597-9771
Email: info@symmetrylending.com
No. There are no fees added to any of the payment methods.
Your client can make payments on their HELOC balance via Cenlar’s online, self-service portal: www2.loanadministration.com. They can also make payments by sending a check or money order to Cenlar, by phone, or by enrolling in ACH automatic payments.
For customer service inquiries, including questions related to HELOC payments and accessing the online portal, they should contact Cenlar:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Symmetry and its lender partners take great pride in helping borrowers maintain a strong credit history. Having the ability to establish ACH automatic payments is a great way to ensure the loan is always paid on time without the hassle of remembering to mail a check.
Borrowers can enroll in ACH automatic payments at loan close or by contacting Cenlar at any time. It is in your client’s best interest to confirm with Cenlar that this has been effectively setup, once initiated. This process can sometimes take a couple of billing cycles to complete. Your clients will still be responsible for making timely payments while waiting for the auto-payments to be established and fully functional with Cenlar.
To confirm functionality, borrowers can contact Cenlar one of the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Cenlar performs all loan servicing duties on Symmetry’s behalf. Any questions related to monthly statements, payment processing, account advances, loan payoffs, or any other loan servicing needs should be directed to Cenlar. Cenlar can be contacted in the following ways:
Phone: 855-839-6470
Email: customerservice@loanadministration.com
Online: loanadministration.com
It can sometimes take a few business days for your client’s HELOC information to be loaded into Cenlar’s system after loan closing. Your clients should contact Cenlar one of the following ways to confirm any of their loan account details:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
If a loan closing took place more than 10 business days ago, and Cenlar is still unable to locate a record of your client’s account, please have them contact Symmetry for assistance.
Like many HELOC loans, there is an annual fee that will appear on your client’s first month’s statement from Cenlar and annually thereafter. This covers maintenance of the loan.
Monday thru Friday: 8:30am – 8:00pm Eastern Time
Saturday: 8:30am – 5:30pm Eastern Time
Cenlar performs all loan servicing duties on Symmetry’s behalf. Any questions related to monthly statements, payment processing, account advances, loan payoffs, or any other loan servicing needs should be directed to Cenlar. Cenlar can be contacted in the following ways:
Customer Service Number: 855-839-6470
Self-Service Portal: www2.loanadministration.com
Yes. We have created a consumer-facing FAQ resource you can share with your clients, to help address commonly asked questions and customer support needs regarding their Symmetry Lending HELOC. Click here to download the PDF.
About submitting loans to Symmetry?
No. Symmetry only accepts applications that are submitted by a mortgage banker or mortgage broker. If you would like to apply for a home equity line of credit arranged by Symmetry, contact your mortgage broker/banker.
Cenlar
ISAOA / ATIMA
PO Box 202028
Florence, SC 29502
Please contact your Loan Coordinator to determine the Mortgagee Clause that will be specific to each loan.
Indeed, Symmetry follows FNMA guidelines very closely. For the few overlays that apply, please check out our Credit and Income Guidelines. If you need further assistance, please contact your Area Manager.
It’s easier than you think! Find your Area Manager and contact them today!
We’re glad you asked! Find your Area Manager here.
Click Here for detailed step-by-step submission instructions.
Symmetry Lending does not offer any compensation to the mortgage loan officer or to their mortgage company.
Symmetry does allow the mortgage loan officer the option to charge a processing fee to their borrower. This option is available if their company allows this fee to be charged to the borrower and they have notified Symmetry Lending that they would like to have this option.
See where Symmetry is currently active by finding Your Area Manager.
Absolutely not. Symmetry understands the importance of the customer relationship that our broker/bankers have with their borrowers. Symmetry’s goal is to consistently deliver Service, Speed, and Simplicity that enhances that relationship opportunity for our broker/banker partners.
Visit our contact page to get in touch with your area manager, learn more about our loan submission and broker application process, or to inquire about career opportunities.